Customer Service Representative-Desk Clerk/Night Audit
Location: Cacapon Resort State Park Lodge
Under general supervision, Front Desk Clerks: assist in the daily operation of the reservation desk area. Provide attentive, courteous and professional service to all park guests at all times. Register guests in and out of lodge rooms, cabins, and shelters. Receive and process reservations by mail, phone, email, or in person. Assign guest rooms and cabins based upon availability. Complete daily shift reports for each shift worked. Perform related clerical and accounting tasks. Sell hunting and fishing licenses. Collect monies and make daily deposits. Clerk may temporarily be assigned to work in other departments as needed. Responsible for accounting and all revenues collected. Perform duties as cashier for gift shop. Provide guests with brochures, trail maps, and other park information as requested. Assist with mass mailings to promote park facilities. Inform guests and potential guests about discounts and special packages offered at the park. Operate office equipment including but not limited to typewriter, computer, cash register, mail meter, calculator, fax machine, copy machine, laser jet printer. Clean and maintain organization of the front desk. May perform light maintenance as required.
Candidate must possess strong communicational skills with the ability to maintain a calm, pleasant demeanor in stressful situations. Employee will work with park guests to immediately resolve their requests or concerns in a manner reflecting a positive image for Cacapon Resort State Park and West Virginia State Parks as a whole. Employee will keep all documentation and records as required. Perform other duties as assigned.
For more information about the Customer Service Representative-Desk Clerk/Night Audit position at Cacapon Resort State Park click here.
To apply, submit a completed Application for Temporary Employment to Scott.D.Fortney@wv.gov.